As a Mompreneur I hate to see local mom based businesses close their doors…
A few years ago a Winnipegger named Karen contacted me for help in setting up her Winnipeg based Baby Equipment Rental business called Parentals. As Winnipeg was my home town, I was happy to hear that the city was finally getting a much needed Baby Equipment Rental service. Karen and I became referral partners and passed business back and forth between Calgary and Winnipeg.
Last year when One Tiny Suitcase expanded to Winnipeg, Karen and I kept in touch and continued referring business to one another even though we were now operating in the same city.
As with many mom based businesses the strive for a work-life balance is tough. Parentals closed their doors in December of 2011 for personal reasons. One Tiny Suitcase Winnipeg was able to fill the orders that Parentals had already booked so that families could keep their travel and rental plans the same.
We are happy to provide the same level of stress free family travel in the wonderful city of Winnipeg as we do in Edmonton and Calgary. Our Winnipeg office offers the full range of Baby Equipment Rentals including Medela breast pumps and travel rentals.
I am happy to report that after a wonderful trip to Hawaii and a not so wonderful experience with our gate check stroller arriving in Kauai damaged, I have a resolution after only a few days at home.
In my previous post I told you about how our gate checked stroller had arrived at our destination severely damaged. We tried to repair it so that it could be used on the trip but it was bent beyond repair. After buying an $18 stroller at Walmart, I realized how inconvenient this damaged stroller situation was going to be.
The airline agent at the Kauai airport took pictures of the damages and had us fill out a claim. When we arrived back home in Calgary we were immediately contacted by Central Baggage Services who offered to reimburse us for the replacement value of the stroller. A faxed copy of the receipt for the replacement stroller was all it took!
Amazing experience dealing with this airline. Unfortunate that we had to scramble to replace our stroller in Kauai, but we made the best of it. The Airline did all they could to rectify the situation. All in all, a good experience.
Thank you Westjet.
I have often had customers call frantically from the Airport in need of a stroller rental for their vacation. These aren’t customers who simply arrived and realized they needed one. These are cuatomers who came off their airplane only to find the stroller that they checked is damaged.
On a recent Hawaii vacation, I joined this group of parents. We arrived at the Kauai airport only to find that the compact stroller we had gate checked had been so badly damaged that it would barely roll forward.
The airline was very good about taking pictures of the damage and starting a claim for us but it didn’t help with the fact that we were on Day 1 of a 7 day vacation with no stroller. Carrying around 28lbs of baby for a week was not my idea of a vaction.
I have always told customers that if they were going to gate check a stroller, they should fold it themselves to avoid an airline staff member trying to force an unfamiliar stroller closed. We did that, but couldn’t have forseen them forcefully opening the stroller on the bridge so it was ‘ready’ for us when we walked off the plane.
The claims process has just begun and I will attempt to get full reimbursement for the stroller when we get back to Calgary. Let me just say, an $18 stroller at Walmart is not my idea of a family friendly vacation.