Airline Response- Gate checked stroller damaged

Family air travel with WestjetStroller Rentals in CalgaryI am happy to report that after a wonderful trip to Hawaii and a not so wonderful experience with our gate check stroller arriving in Kauai damaged, I have a resolution after only a few days at home.

In my previous post I told you about how our gate checked stroller had arrived at our destination severely damaged. We tried to repair it so that it could be used on the trip but it was bent beyond repair. After buying an $18 stroller at Walmart, I realized how inconvenient this damaged stroller situation was going to be.

The airline agent at the Kauai airport took pictures of the damages and had us fill out a claim. When we arrived back home in Calgary we were immediately contacted by Central Baggage Services who offered to reimburse us for the replacement value of the stroller. A faxed copy of the receipt for the replacement stroller was all it took!

Amazing experience dealing with this airline. Unfortunate that we had to scramble to replace our stroller in Kauai, but we made the best of it. The Airline did all they could to rectify the situation. All in all, a good experience.

Thank you Westjet.

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