Airline Response- Gate checked stroller damaged

Family air travel with WestjetStroller Rentals in CalgaryI am happy to report that after a wonderful trip to Hawaii and a not so wonderful experience with our gate check stroller arriving in Kauai damaged, I have a resolution after only a few days at home.

In my previous post I told you about how our gate checked stroller had arrived at our destination severely damaged. We tried to repair it so that it could be used on the trip but it was bent beyond repair. After buying an $18 stroller at Walmart, I realized how inconvenient this damaged stroller situation was going to be.

The airline agent at the Kauai airport took pictures of the damages and had us fill out a claim. When we arrived back home in Calgary we were immediately contacted by Central Baggage Services who offered to reimburse us for the replacement value of the stroller. A faxed copy of the receipt for the replacement stroller was all it took!

Amazing experience dealing with this airline. Unfortunate that we had to scramble to replace our stroller in Kauai, but we made the best of it. The Airline did all they could to rectify the situation. All in all, a good experience.

Thank you Westjet.

Gate Checking Your Stroller

I heard a wild tale today about a new mom, a new stroller and an old Air Canada policy.

I was in my favorite baby store (www.bobebe.com) in Calgary admiring the new line of Valco lightweight strollers http://valcobaby.com/products/strollers.html?tx_productcatalog_pi1%5Buid%5D=5. The new Latitude strollers seem like the perfect travel companion- it has lots of the features of the popular Valco T ri Mode but is compact, lightweight and super stylish. latitude

This mom was telling a story about how someone she knew tried to gate check the new Valco Latitude stroller for an Air Canada flight and was actually turned back at the gate by an Air Canada agent. They said that the stroller was too big and did not fit into their stroller policy (http://www.aircanada.com/en/travelinfo/before/youngtravellers/infant-child.html). They asked her to return to the check in desk to check the stroller (paying any additional baggage fees).

We all agreed that although Air Canada’s policy is pretty clear on their website, it all depends on who you get on your flight that day. Calling the call center does not seem to guarantee you a clear answer either.

That same mom said she was on a Westjet flight recently where a mom gate checked her Valco Tri-mode (technically a jogging stroller) – no questions asked. tri-mode What has your experience been with these airlines?